Why is it important?
The importance of feedback is a no-brainer. Your team expects you to give them guidance, point what is going well - and what is not. The 4-step framework I built over the year is unique as it ensures feedback is not only delivered but also received in a manner that fosters improvement and learning. This model goes beyond pointing out errors by engaging the other person in a two-way conversation, promoting understanding and collaboration.
As with the general mindset of Manager Hacks, feedback is not one-sided. It's a tool to spur growth in your team members.
Explained
The feedback model can be compared to a doctor’s visit.
The first step, "Explain the Situation," is like diagnosing the issue with factual evidence.
"Listen Attentively" resembles the part where the doctor listens to the patient’s account of symptoms.
"Reformulate" is a bit similar to the doctor repeating the symptoms back to ensure understanding.
Finally, "Find Solutions" is when a treatment plan is made, tailored to address the diagnosed problem.
How to apply?
Implement this feedback model by integrating it into your regular team check-ins:
- Explain the Situation: Begin with the facts of what occurred, no emotions or judgments allowed.
- Listen Attentively: Ask open-ended questions to understand the other person's perspective.
- Reformulate: Repeat back what you've heard to confirm understanding on both sides.
- Find Solutions: Discuss together and agree on actionable steps to avoid similar mistakes in the future.
Encourage your team to use this model whenever they give feedback to each other, making it a standard part of peer reviews.
